Refund policy

At Skinloom, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us so we can help.

Returns

We accept returns within 7 days of delivery, provided that:

For hygiene and safety reasons, certain beauty, skincare, cosmetic, or personal-care products may not be eligible for return once opened or used.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or you receive the wrong product, contact us within 24 hours of delivery at skinloompk@gmail.com

Please include your order number and clear photographs or videos showing the issue. After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed using the applicable original payment method where possible. Processing times may vary depending on your payment provider or bank. Original shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Non-Returnable Items

Returns may not be accepted for:

* Products that have been opened or used where hygiene requirements prevent resale.
* Products damaged through misuse or improper handling.
* Items returned after the applicable return period.
* Gift cards or other items specifically identified as non-returnable.

Cancellations

You may request cancellation of an order before it has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and the order may instead be subject to our return policy. To request a cancellation, contact us as soon as possible at skinloom@gmail.com and include your order number.

How to Request a Return

Contact skinloompk@gmail.com with:

1. Your order number.
2. The reason for the return.
3. Photos or videos where relevant.
4. Any other information we request to verify the issue.

Do not send a product back before receiving return instructions from Skinloom. Skinloom reserves the right to refuse returns that do not meet the conditions described in this policy.